Terms and Conditions

Dog Friendly Holiday House Coolum Beach, Sunshine Coast

BOOKING FORM

Please read the ‘Terms and Conditions’ below first.

TERMS AND CONDITIONS

Your holiday is important to us. This document is intended to ensure that you understand the terms and conditions, to protect you and other guests and to maintain your holiday house to a high standard.

We also want to ensure that the administration process is simple and efficient as possible to avoid disappointment.

AVAILABILITY AND RATES

Rental rates vary according to season and are subject to change without notice. Rates are quoted as weekly (Saturday to Saturday – check in after 2pm and check out before 10am). We reserve the right to decline any booking request within 5 days of receipt of your booking.

A set linen charge is applied to each booking.

NOT A PARTY HOUSE VENUE

Our house is strictly rented in good faith for the purpose of “family holidays” where noise and use is to be kept at an acceptable level with respect to residential community living and household use.

Absolutely not for the purpose of events celebrations including weddings, parties etc.

Full loss of bond will apply at the discretion of the owner if this condition is abused.

Note : Prior approval is required if number of guests exceeds the maximum stated.

PAYMENT PROCESS

A deposit of 50% is required within 5 days of the booking to secure your holiday. Remember it takes up to 3 days for bank transfers to be received. Payment methods include Internet electronic transfer, payment at any Suncorp Branch, Cheque or Money Order. Cash payments are not accepted.

The remaining balance of 50% is required 30 days prior to the commencement of your holiday. At this time a deposit bond of $300 for Scrub Road Coolum Beach will also be required as insurance to cover the costs of any damage. Full bond will be returned provided the property has been left in a satisfactory condition to that found on arrival. Eg BBQ/oven left clean, dog droppings removed, no damages etc. The bond will be refund via bank transfer once satisfactory bond check has been carried out following your departure.

Keys collection arrangements will be forwarded once full payment is received.

If the final payment and bond are not received by the due date Pet Hols – Sunshine Coast reserve the right to cancel the booking.

BANK TRANSFER FEES

All bank transfer fees incurred through international transfer will be borne by the guest to ensure the correct payment is received. These fees will be passed on to the guest if not included in transfer amount.

BOOKING CONFIRMATION

Upon receipt of your booking form you will be sent an email confirming the details of your holiday booking together with instructions on how to pay your deposit, the balance and other related details. Please check the details in this email to ensure its accuracy in line with your booking proposal.

CANCELLATIONS

The following applies in the event that you cancel your booking. It may be advisable to consider travel insurance compensate for any loss of payment. All cancellations must be advised in writing. No refund will be forthcoming unless and until the holiday house is re-let. If this is achieved all moneys paid will be returned less $150 administration fee. No refund will be given for no show or early departure.

PETS

All dogs are welcome inside under supervision but are not allowed on furniture and beds and guests will be held responsible for any damage that pets cause, which will be deducted from the bond. It is a policy of Pet Hols – Sunshine Coast that all pets have up to date vaccinations and have been treated appropriately for fleas.

Dogs are not allowed in the pool area. Doggie bags are provided to ensure that the yard is kept tidy and clean. Dogs must be appropriately cleaned after your trips to the beach to ensure that sand, mud etc, is removed prior to entry in the house. Water hoses provided for this purpose. Please also ensure that dogs are not left unattended for extended periods which may cause them distress. Please bring dog towels and do not use the house towels. As a dog friendly holiday house dogs are obviously welcome but our policy requires that you advise us prior to booking if you intend to bring more than 2 dogs as we will provide permission for this on a case by case basis.

GENERAL CONDITIONS

  • All tenants checking in and signing the terms and conditions must be over 18 years old unless accompanied by an adult. ID may be required.
  • Wireless Internet services are available at the guest’s expense only for legal purposes and the quality/delivery of service speeds is dependent on the provider not the responsibility of the owner.
  • Prior approval will be needed if the number of guests exceeds the maximum stated.
  • Any breakages, damage, loss or theft are the tenant’s responsibility during their stay.
  • Please ensure dogs are controlled and barking is kept to a minimum.
  • Smoking inside the house is not permitted.  While smoking outside cigarette butts must be disposed of appropriately.
  • The owners take no responsibility for the theft or loss of tenant’s property.
  • Any breached conditions may result in termination of tenancy and/or loss of bond.
  • The booking is made in good faith by us and we cannot accept claims for costs relating to booking mishaps/misunderstandings other than a full refund of the booking fees within the constraints of the above conditions.  

TERMINATION BY AGENT

If the Premises becomes unavailable for occupancy before or during your stay for any reason (i.e. damage to the Premises, carrying out emergency repairs, sale of the Premises by the owner, the termination of our appointment to act as Agent for the Premises or any other eventually), we will endeavour to find suitable alternative arrangements for your stay. If satisfactory alternative arrangements cannot be made, we will refund monies paid for the whole or part of the booking not fulfilled.

The Agent cannot be held responsible should a property be listed for sale, sold or the Agent’s appointment to act is terminated and your booking is cancelled.


We sincerely thank you in advance for following these terms and conditions and trust that your Pet Hols holiday is enjoyable and relaxing for you, your family and pets!

DEPARTURE CLEANING

Dog hair must be  cleaned from the house and outside areas by the guest prior to their departure. An extra charge will be discounted from their bond refund should the house not be left in the same condition as it was found.

Other instructions are available at the Holiday House.

“BOOKING FORM”